FAQ

Order

  • Customer Account

    You can create a customer account to keep track of all your orders. Of course, you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.

  • Payment

    PayPal

    To be able to pay via PayPal you will need a free PayPal account. PayPal offers various payment options and insures orders up to € 500. If you want to pay your order via PayPal, you will be forwarded to PayPal and asked to log in your account or register yourself. Now just select the desired payment method (PayPal balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from PayPal and ship your goods as soon as possible.

    Credit Card

    Feel free to pay with your credit card in our online shop. Our payment provider Paymill ensures a convenient and safe payment process directly in the check-out process. Only after your order is completed we will charge your credit card.

  • Redeem a voucher

    You can redeem your voucher at the end of your order (in “shopping cart”) by entering your personal voucher code in the “Voucher” field. Only one voucher can be redeemed for each order. If you have several vouchers and would like to combine them, please use our contact form and reach out to our service crew.

  • Can I exchange my order?

    You can only change your order if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

  • Can I cancel my order?

    You’ve spontaneously decided to go for a different product? If you’ve already paid, there is unfortunately no possibility to cancel your order. As soon as you’ve received your order, you can of course make use of your right of revocation and send the products back to us. If you’ve chosen bank transfer as your method of payment, but haven’t transferred the amount yet, we can still cancel your order. In this case, please fill out our contact form.

  • Status of my order

    After placing your order, you receive an automatic order confirmation. If you have payed via bank transfer, please transfer the amount within the next few days. If you’ve payed your order directly, it will immediately be passed on to our shipping providers. You didn’t receive an order confirmation? Maybe you’ve accidentally made a typing error. Reach out to us via our contact form and we’ll tell you if we’ve received your order.

Shipping/Delivery

  • Shipping

    We provide free shipping island-wide by RoadBull. Delivery is within 2-3 working days from the order date.

  • I want to change my address

    Changing your address is just in some cases possible. Our Service Crew can tell you, if we are able to change your address. Use our contact form to get in touch.

Revocation

  • How do I return items?

    You can revoke Kapten & Son products that you’ve ordered in our online shop within 14 days after receiving the order. Please contact our Service Crew via our contact form about your wish to revoke your order and send the products within 14 days.

     As soon as we’ve received your return, we will refund the amount via the same payment method you’ve used. Please be aware, that the return costs are borne by the buyer and we don’t cover them in case of revocation.

  • How can I change my product?

    You’ve suddenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Since we don’t do direct exchanges due to logistical reasons, you must revoke your product. As soon as we receive the return, we will refund the amount to your account. With the refund you can order your new preferred product.

Complaint/Warranty

  • Warranty

    Kapten & Son stands for quality and long-life duration. Therefore, we guarantee you a warranty of 24 months from the date of purchase of your Kapten & Son products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases, please reach out to our Service Crew via our contact form. We will try to get in touch with you as quickly as possible and find a solution for the problem.

    Warranty does not cover:

    1. Any kind of damage concerning the battery or straps of every kind

    2. Damage caused by incorrect usage and accidents (e.g. shock, fall, high water intrusion, scratches on glass)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolong through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as voucher when reclaiming the product.

  • Incorrect Delivery

    If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

  • Product information

    Clockwork: Quarz clockwork by the suisse company RONDA

    Case:

    Sizes:

    Diameter Campina 36mm

    Diameter Campus: 40mm

    Height: 7mm

    Glas: Hardened mineral glas

    Backside: screwed stainless steel panel with elegant Kapten & Son gravure

    Waterproofness: 5 ATM waterresistant

    Warranty: 24 months

  • How do I change my straps?

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • How do I adjust the length of my mesh strap?

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions till you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • How do I clean my nylon straps?

    You can clean your Kapten & Son nylon strap in the washing machine. We recommend a cold wash program.

Questions about our PURE watch

  • Product details

    Case: STAINLESS STEEL 316L nickel-free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Size: 6 mm

    Glass: hardened mineral glass

    Back case: stainless steel panel with elegant Kapten & Son engraving

    Waterproofness: 3 ATM

    Guarantee: 24 months

Questions about our sunglasses:

Gift Card

  • How do I redeem my Gift Card?

    You can redeem your Kapten & Son Gift Card on your order easily. It is valid for all our products - whether you'd like to order a backpack, a watch, some sunnies or a new watch strap. During checkout and after you entered your address, you have the chance to check your order. Beneath the ""Buy now""-button you can click on an ""To Coupon Entry""-option. After clicking that option, an input field opens up where you can enter you individual discount code found on your Gift Card. Choose ""Apply Coupon"" to redeem your discount. Now you can place your order. Enjoy your new favorite accessory! 
    Be aware that you can only redeem one Gift Card per order. You can't combine the Gift Card with promotional codes.

  • What happens with my remaining balance?

    In case that you do not use the entire balance of your Gift Card on one order, you can apply the remaining balance on another one. Simply re-enter your discount code during checkout. If you have any further questions do not hesitate to get in touch with our customer service.

  • The balance of my Gift Card only covers parts of my order.

    If you want to redeem your Gift Card but your balance does not cover the entire order value you can simply choose another payment method to settle the remaining amount due.

  • I haven't received my Gift Card yet.

    Please check whether the amount of purchase for the Gift Card has already been deducted from your credit card/account or not. We will dispatch your Kapten & Son Gift Card only after we received your payment. Afterwards, the Gift Card "to go" shall be in your e-mail's inbox within just a couple of minutes. It might take a little longer with some e-mail providers. Check back again after 2 - 3 hours and you should have received your Gift Card "to go" by then. Regarding the hardcopy version of the Kapten & Son Gift Card, please be aware of the postal delivery time. You can find out the estimated delivery time on the product page beneath the item.